Why are my scheduled reports not being delivered and unable to be forwarded?
Oracle Service Cloud, All versions
I have a report scheduled and it did not deliver. I also tried to "Forward" the report and that didn't work either.
I checked Answer ID 485: People are not receiving scheduled reports and made sure all the steps had been followed.
Email addresses were correct, report is available.
Default mailbox is set up.
1. Try setting the scheduled report to send to an email on a different domain (i.e. if you use @site.custhelp.com try using an email from @gmail or @yahoo)
2. See if the Report gets delivered to this new email address.
The problem is likely an issue with the spoofing, Answer ID 2245: Scheduled reports and forwarded incidents are getting blocked.