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Does the Oracle Service Cloud application work with roaming profiles or nonpersistent VDIs
Answer ID 4605   |   Last Review Date 01/22/2019

Why do we receive an error in our roaming profile or nonpersistent VDI environment when a user logs in after Oracle Service Cloud is deployed?

Environment:

Supported versions

Issue:

We receive an error in our roaming profile or nonpersistent VDI environment when a user logs in after Oracle Service Cloud application is deployed. Are roaming profiles or nonpersistent VDIs supported?

Resolution:

Avoid deploying the application in a roaming profile or nonpersistent VDI environments

Cause:

The Oracle Service Cloud application is deployed using the Microsoft ClickOnce technology. This technology is not supported by Microsoft with roaming profiles or nonpersistent VDI environments. For details see http://support.microsoft.com/kb/2571899

Deployment issues related to the deployment of Oracle Service Cloud in a roaming profile environment or nonpersistent VDI environments are not supported by Oracle Service Cloud.

The Oracle Service Cloud application will run in a roaming profile or a nonpersistent VDI environment and is supported except for the deployment issue as noted above.

Deploying the Oracle Service Cloud application in a roaming profile environment or a nonpersistent VDI environment, will necessitate redeploying the local, user specific, application files each time the user logs on. This is best accomplished by always starting the application from the launch page.