Why do I receive the error "Excel file is locked for editing"?
When you open an Excel document, it appears to save a temporary file locally. This means that when you open the file for a second time you get a message that the file is "locked for editing".
This issue is not related to the Oracle Service Cloud application. It is a known issue with Microsoft Excel. As a workaround to this Excel issue, instead of opening the Excel file, you can save it to your desktop which will allow you to open the file without receiving the locked for editing message.
Alternately, instead of clicking on the 'Read-only' option, you can click on 'Notify'. The file will open and you will be notified when the file is no longer locked and is available for editing.