Am I able to check my own utilities to see if there are any errors?
For you to check the status of a utility, depending on your privileges - you can look at the last run logs from your account on the Oracle Service Cloud site.
1. Login into the Oracle Service Cloud site (https://cx.rightnow.com).
2. In the upper right area locate the link "My Site Tools" and click.
3. You will need to Login again as this is a different area of the product.
4. Under Hosting Services, select Utility Stats.
5. Under the site-name -> interface name, select the utility you wish to check.
Under 'Message' it should indicate "No problems encountered" or "OK: no error" indicating the utility is enabled and running without error. If the Message indicates "Interface is in no-utils", the utility is disabled. If there is an Exit Code other than 0 and no Message, then there is an issue and the utility may auto-disable according to server rules set into place by the Oracle Service Cloud - Cloud Opertions team.
This information can be especially useful when troubleshooting email issues, as the techmail last run can show error messages related to mailbox connections, for example; NO PASS which means that the password configuration for the mailbox is incorrect.
For more information on various utility messages, refer to Answer ID 1067: Techmail messages in the Utility Stats page.