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Overview of working with Mobile Customer Portal
Answer ID 4321   |   Last Review Date 02/21/2019

Are mobile pages available within customer portal?

Environment:

Mobile Customer Portal pageset
Oracle Service Cloud

Resolution:

The mobile customer portal pages are automatically included in the Customer Portal reference implementation. This section describes the steps for working with mobile customer portal:

Step 1 - Copy the basic and mobile folders (as needed) into the development folder. Refer to Answer ID 10107: Mobile pages are not available in the development area of Customer Portal

Step 2 - Enable page set mappings. This step is critical for viewing the mobile customer portal. Refer to Enable page set mappings.

Step 3 - Decide where you want to view the development pages. Your options include viewing them on your regular desktop workstation, mobile devices, and mobile device emulators. Refer to Working with the mobile development pages.

Step 4 - Edit the mobile reference implementation to incorporate all the changes you eventually want to include on your production site. Begin by editing the template at Mobile template configuration, and then continue editing individual mobile pages and widgets as described within this section.

Step 5 - Define the user agent mapping so customers who use desktop browsers can view your standard pages and those using mobile devices can view your mobile pages. Refer to Define user agent mapping.

Step 6 - Stage and promote the customer portal so the mobile development pages you have been working on are promoted to your production site. Refer to Staging and promoting the Customer Portal.


For additional information, refer to the 'Mobile Customer Portal Overview' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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