How do I reorder Groups and Accounts?

Environment:

Staff Account, Oracle B2C Service

Resolution:

Changing the sort order affects the display order for assignment lists. Steps below show how to re-order staff and groups.

To reorder the staff accounts:

1. Select Staff accounts by groups
2. Select the group you want to reorder
3. Select someone in that group
4. Click the Department icon in the ribbon
5. You can now sort the list alphabetically and save the list in that order

To reorder the groups:

1. Select Staff accounts by groups
2. Select any group
3. Select someone in that group
4. Click Magnify Glass next to the group
5. You can now move the groups to be in alphabetical order either by dragging them or selecting one and using the arrows on the right
   -  After reordering the groups be sure to reselect the correct group for the account that you are editing