How many files can I attach to incidents and answers in Oracle Service Cloud?
Oracle Service Cloud
The pages in Oracle Service Cloud where files can be attached are associated with creating, editing, or responding to incidents and creating/editing answers. There is no hard limit on the number of files that can be attached. However, there is a maximum size for file attachments (default is 20 MB, refer to Answer ID 280: Maximum size of file attachments for more information). The pages where files can be attached are as follows:
- Enduser ask a question page
- Enduser incident update page
See Answer ID 278: Allowing customers to include file attachments with their assistance requests for more information
- Agent console incident workspace (Note: The incident workspace must have the File Attachments control included in the workspace.)
- Agent console answer workspace (Note: The answer workspace must include the File Attachments control.)