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Number of files that can be attached to an incident
Answer ID 43   |   Last Review Date 07/22/2019

How many files can I attach to incidents and answers in Oracle Service Cloud?


File Attachments
Oracle Service Cloud


The pages in Oracle Service Cloud where files can be attached are associated with creating, editing, or responding to incidents and creating/editing answers. There is no hard limit on the number of files that can be attached. However, there is a maximum size for file attachments (default is 20 MB, refer to Answer ID 280: Maximum size of file attachments for more information). The pages where files can be attached are as follows:

For additional information, refer to the 'Attaching Files to Incidents' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.