Number of files that can be attached to an incident

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Answer ID 43 | Last Review Date 07/22/2019

How many files can I attach to incidents and answers in Oracle B2C Service?

Environment:

File Attachments
Oracle B2C Service

Resolution:

The pages in Oracle B2C Service where files can be attached are associated with creating, editing, or responding to incidents and creating/editing answers. There is no hard limit on the number of files that can be attached. However, there is a maximum size for file attachments (default is 20 MB, refer to Answer ID 280: Maximum size of file attachments for more information). The pages where files can be attached are as follows:

Enduser ask a question page
Enduser incident update page
See Answer ID 278: Allowing customers to include file attachments with their assistance requests for more information
Agent console incident workspace (Note: The incident workspace must have the File Attachments control included in the workspace.)
Agent console answer workspace (Note: The answer workspace must include the File Attachments control.)

For additional information, refer to the 'Attaching Files to Incidents' section in the Online Help User Guide documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

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How many files can I attach to incidents and answers in Oracle B2C Service?

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