How many files can I attach to incidents and answers in Oracle Service Cloud?

Environment:

File Attachments
Oracle Service Cloud

Resolution:

The pages in Oracle Service Cloud where files can be attached are associated with creating, editing, or responding to incidents and creating/editing answers. There is no hard limit on the number of files that can be attached. However, there is a maximum size for file attachments (default is 20 MB, refer to Answer ID 280: Maximum size of file attachments for more information). The pages where files can be attached are as follows:

• Enduser ask a question page
• Enduser incident update page
       See Answer ID 278: Allowing customers to include file attachments with their assistance requests for more information
  
  
• Agent console incident workspace (Note: The incident workspace must have the File Attachments control included in the workspace.)
  
  
• Agent console answer workspace (Note: The answer workspace must include the File Attachments control.)