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Number of files that can be attached to an incident
Answer ID 43 |
Last Review Date 07/22/2019
How many files can I attach to incidents and answers in Oracle B2C Service?
Environment:
File Attachments
Oracle B2C Service
Resolution:
The pages in Oracle B2C Service where files can be attached are associated with creating, editing, or responding to incidents and creating/editing answers. There is no hard limit on the number of files that can be attached. However, there is a maximum size for file attachments (default is 20 MB, refer to Answer ID 280: Maximum size of file attachments for more information). The pages where files can be attached are as follows:
- Enduser ask a question page
- Enduser incident update page
See Answer ID 278: Allowing customers to include file attachments with their assistance requests for more information
- Agent console incident workspace (Note: The incident workspace must have the File Attachments control included in the workspace.)
- Agent console answer workspace (Note: The answer workspace must include the File Attachments control.)