Login Help
Answer ID 4067   |   Last Review Date 12/11/2017

On the login page what if I can't remember my user name or password? 

Environment:

Login to Oracle Service Cloud Support Portal

Resolution:

To obtain your account credentials, username and/or password

Once you can login, you will have access to the Knowledge base and Support Assistance.

  1. Go to the Oracle Service Cloud Support Site
  2. Select the "Login" link at the top right of the page
  3. Click the "Forgot your username or password?" link even if you are a new user.
  4. In the "Reset Your Password" section, enter your email address in the "Username" field. Click the "Reset my Password" link.

    An email with a link to reset your password will be emailed to you. (Note: the email might be in your Spam folder.)

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  5. After you change your password and click Submit you will be logged into the support portal.
  6. Once logged in, please complete your support profile and change your password to something you will remember by going to My Account > "Contact Information" under the Profile heading.

 

Set up Service Contacts

  1. In order to obtain access to submit incidents, your organization should first identify your service contacts. Only contacts set up as designated support contacts can submit incidents.
  2. Set up additional contacts who can submit incidents or who can search the knowledge base and participate in our community. For instructions on this process, review the following answer:

Answer ID 1560: Using the Contact Management page to add or update designated contacts

 

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