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Enabling Related Answers on the Answer Display page
Answer ID 356   |   Last Review Date 12/18/2018

How do I enable or disable the Related Answers feature when viewing an answer?

Environment:

Answers, Customer Portal
All versions

Resolution:

In the CP pages, the RelatedAnswers widget allows related answers to display at the bottom of the page when viewing an answer under the heading Answers others found helpful.  This widget is included by default in the answers/detail.php file:

           <rn:widget path="standard/knowledgebase/RelatedAnswers2" limit="5" target="_new" />

Within the widget, the number attribute allows you to indicate the number of related answers to display -- from 1 to 5. The default is 5. Set to 0 for no limit.

You can also use the target attribute to indicate whether the link should open in the same window (_self) which is the default or if it should open in a new window (_new).

The RelatedAnswers widget allows both manually related and learned link answers to display in the same section.  If both manually related answers and learned link answers exist for a specific answer ID, the manually related answers are listed above the learned link answers.

Answers can be manually related to another answer by editing an answer and adding the related answer to the Manually Related Answers section on the Relationships tab.
  
Answers can be related based on end-user usage and link data as well.  Related answers based on link data are listed on the Relationships tab in the Learned Links section.

To disable the Related Answers feature:  Edit the answers/detail.php file and remove the RelatedAnswers2 widget.

 

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