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Environment:
Staff Accounts, Contacts, Password Configuration Oracle B2C Service
Resolution:
You can enhance your staff members’ and contacts' password security through options that allow you to prevent repeated invalid login attempts and to set password length, character requirements, and expiration options. Passwords are stored using PCI-compliant encryption methods.
To access the password configuration options for staff accounts, click the Configuration button on the navigation pane, and then double-click Password Configuration under Staff Management. These options affect the login requirements for staff members logging in to the administrative side of Oracle B2C Service. They do not affect passwords and other login requirements for customers logging in to the customer portal end-user pages. For instructions to configure customer passwords, see Answer ID 5312: Password Configuration.
Password configurations are interface-specific. That is, you can configure the password requirements on interface A separately from interface B. When a staff member configures or changes their password, the new password is compared to the password configuration table for the interface they are logging into.
Number of Invalid Logins: This field defines the number of failed login attempts that are allowed before the system locks the account. When an account becomes locked, the staff member cannot log in to the account, even if they use the correct Login and Password configured for the account. Only administrators with the Groups/Accounts/Distribution Lists permission can unlock a staff account by clearing the Account Locked checkbox. When a staff member successfully logs in to their account, the invalid login count is reset to 0. By default, staff accounts are locked after five unsuccessful login attempts.
Please note, the administrator account has the same log in requirements you have configured for your other staff accounts in the Password Configuration security options.
Warning Period: This field defines the number of days before the password expires in which staff members will be alerted to the approaching expiration date. During the period, staff members can log in normally and are notified of the number of days until the current password expires.
Note: Warnings only display if the Expiration Interval is set to a valid (non-zero) time interval.
Character Repetitions: This field specifies the maximum number of consecutive repeated characters allowed in a password. For example, if Character Repetitions is set to 2, then a password such as 11011011 would be allowed, but 1110000 would not be allowed.
Character Occurrences: This field specifies the maximum number of times a character can be used in a password. For example, if Character Repetitions is set to 2, then a password such as 10123456 would be allowed, but 10101234 would not be allowed.
Numbers and Special Characters: This field specifies the minimum number of special characters, including numbers, required in a password.