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HTML Code in Chat Transcript Reports

Answer ID 13096 | Last Review Date 12/11/2025

This answer refers to $#xa0 HTML code in chat transcript reports

Environment:

Chat, Analytics
Oracle B2C Service

Issue:

I am sometimes seeing $#xa0 HTML code in chat transcript reports.

Resolution:

Due to the Java library used for the chat server, reports for chat transcripts may include the $#xa0 HTML code.

As a workaround to not see this code in your reports, you can replace the $#xa0 characters with a blank space, by using a custom script with the code provided below.

foreach ($rows as $key => $row) {
 foreach ($row as $cellKey => $cell) {
     if (is_object($cell) && property_exists($cell, 'val') && strpos($cell->val, '&#xa0;') !== false) {
               $rows[$key][$cellKey]->val = str_replace('&#xa0;', ' ', $cell->val);
           }
       }
   }

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This answer refers to $#xa0 HTML code in chat transcript reports

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