Search

Scheduled reports in Oracle B2C Service help organizations automate the generation and delivery of key operational and analytical data. Eliminating manual report running, this feature enables regular and timely access to insights. By leveraging scheduled reporting and following best practices, organizations can maximize both real-time responsiveness and long-term analytical capabilities, ensuring reporting remains efficient, reliable, and actionable. 

This Pro Tip reviews the following key features and recommendations:

• Automated Delivery: Scheduled reports are delivered automatically based on predefined time intervals, such as daily or weekly schedules. This ensures consistent access to critical information without manual intervention.

• From Address Customization: The sender address of scheduled report emails can be customized to use a recognizable or functional mailbox. This improves clarity for recipients and helps avoid confusion. However, it is important to review sender policies to prevent emails from being marked as spoofing or phishing attempts.

• Two Data Sources: Reports can pull from:

  • Operational (real-time) data: Ideal for reports requiring up-to-the-minute information (e.g., open incidents, SLA status).

  • Reporting (historical/aggregated) data: Best for trend analysis and high-volume or complex reporting, as it does not impact live transaction processing.

• Performance Best Practices: Use report ID 13000 to review current scheduled reports. Avoid running more than 10 large reports simultaneously to reduce the risk of missed deliveries or process failures.

• Additional recommendations and links are provided to help optimize your use of scheduled reports.