Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
Where can I find service metrics these days?
Answer ID 12986 |
Last Review Date 04/28/2025
Where can I find data about my subscription entitlements and usage?
As of April, 2025, the legacy compliance dashboard that was located at https://hms.custhelp.com/csi/enduser_compliance.php has been decommissioned. There are no metrics that were available to you in that dashboard, that are not available to you through other sources.
To get to usage metrics, you have two options:
(1) The Service Usage Metrics Dashboard. This requires Agent Browser UI access to the site for which you would like to see metrics. The documentation for the dashboard is located here. Administrators will want to add it to their navigation set.
(2) The SaaS Usage Report
This report has been moved out of My Services along with all other B2C related functionality, and into Cloud Console. In order to view your SaaS Usage Report, you will need access to your tenancy there. Permissions for the report are provided by:
- Creating a policy with the following statements:
Define tenancy usage-report as ocid1.tenancy.oc1..aaaaaaaaned4fkpkisbwjlr56u7cj63lf3wffbilvqknstgtvzub7vhqkggq
Endorse group '<identity-domain-name'/'<your-group-name>' to read objects in tenancy usage-report
Allow group '<identity-domain-name'/'<your-group-name>' to read organizations-subscriptions in tenancy
Allow group '<identity-domain-name'/'<your-group-name>' to read subscriptions in tenancy
Allow group '<identity-domain-name'/'<your-group-name>' to read organizations-assigned-subscriptions in tenancy
Allow group '<identity-domain-name'/'<your-group-name>' to read organizations-subscription-regions in tenancy
- Assigning the user who wants access to the group mentioned in that policy
Going to Billing -> Subscriptions by searching for "billing" in the search bar and clicking on your subscription there
