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Disable the “enter” button from posting messages into the live chat
Answer ID 12878 |
Last Review Date 08/05/2024
What is the SHTC_ENTER_TO_SEND configuration used for?
Environment:
Chat
Oracle B2C Service
Resolution:
For agents handling chats within the Browser UI, posting messages into the live chat conversation can be done in two ways:
If the business wants to disable the keyboard “Enter” function, then Administrators can disable the capability via this standard configuration setting:
When the “Enter” key is disabled, then the agent must click the “Send” button within the compose control, in order to post messages into the live chat.
Chat
Oracle B2C Service
Resolution:
For agents handling chats within the Browser UI, posting messages into the live chat conversation can be done in two ways:
- By clicking the “Send” button within the compose control
- By pressing the “Enter” button on the keyboard
If the business wants to disable the keyboard “Enter” function, then Administrators can disable the capability via this standard configuration setting:
- SHTC_ENTER_TO_SEND
- If enabled, text entered in the agent's message text box is sent when the agent presses Enter (without having to click the Send button). If disabled the agent may send using the shortcut combination specified by the Send button. Default is enabled (Yes)
- Note: Please note that this configuration applies to both Service Cloud consoles (Browser UI & .Net Agent Console)
When the “Enter” key is disabled, then the agent must click the “Send” button within the compose control, in order to post messages into the live chat.
