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Rich Text editor updates for Chat in the Browser User Interface
Answer ID 12872 |
Last Review Date 07/29/2024
Are there updates to the Rich Text editor for agents handling chats in the BUI?
Environment:
B2C Service Chat, Browser UI, Engagement Panel
Oracle B2C Service
Resolution:
As of the August 8th 2024 Browser UI Release 24C release (Build 3.24.07.19-b0003), the B2C Service Chat solutions is using a new Rich Text editor. For agents handling chat in the Browser UI, the rich text area has been updated to a more streamlined & secure version that is entirely owned by Oracle.
While efforts have been made to keep this transition smooth, agents will experience a few minor differences when working in the chat panel. The updates to the agent’s experience in chat include:
• A smaller compose control (65p) where the agent enters their message
• Now, the buttons in the rich text editor are colored blue when selected
• The list of emojis is updated, so that it matches the available emojis provided in the Answer Editor
More information about the Browser UI Release in Answer 8598. More information about the Rich Text menu & editor for chat can be found in Answer 12100, Answer 12668 & Answer 11734.
B2C Service Chat, Browser UI, Engagement Panel
Oracle B2C Service
Resolution:
As of the August 8th 2024 Browser UI Release 24C release (Build 3.24.07.19-b0003), the B2C Service Chat solutions is using a new Rich Text editor. For agents handling chat in the Browser UI, the rich text area has been updated to a more streamlined & secure version that is entirely owned by Oracle.
While efforts have been made to keep this transition smooth, agents will experience a few minor differences when working in the chat panel. The updates to the agent’s experience in chat include:
• A smaller compose control (65p) where the agent enters their message
• Now, the buttons in the rich text editor are colored blue when selected
• The list of emojis is updated, so that it matches the available emojis provided in the Answer Editor
More information about the Browser UI Release in Answer 8598. More information about the Rich Text menu & editor for chat can be found in Answer 12100, Answer 12668 & Answer 11734.
