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Browser User Interface (BUI) Advantages
Answer ID 12702 |
Last Review Date 09/20/2023
What advantages are there in moving to the Browser User Interface?
Environment:
Oracle B2C Service
Resolution:
Agent Browser UI Advantages
Performance
- Continual performance testing and improvements
Simpler Maintenance
- Zero footprint is easier for administrators to manage
Platform Expansion
- Opens up the agent desktop to Android, iOS, Google, and Mac
Browser Technologies
- From L&F, accessibility, and integration, browser applications are the standard
Future Proof
- Considerably more investment in Browser UI than .NET console
Continuous Delivery
- Enhancements and fixes are delivered during scheduled maintenance windows
New Staffing Solutions
- Opens up new roles and new agent work models
Additional resources:
- Browser User Interface (BUI) Overview: video (2 min)
- Browser User Interface (BUI) deeper dive: video (31 min)
- Benefits of BUI (PDF)
- Deployment Best Practices (PDF)
- Answer ID 10506: Popular Answers about Browser User Interface
