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Knowledge Advanced (KA) authors receiving Content Review Task notifications/emails for expired/retired KA answers
Answer ID 12607 |
Last Review Date 10/08/2024
Why do Knowledge Advanced (KA) authors receive Content Review Task notifications/emails for expired/retired KA answers?
Environment:
Knowledge Advanced
Oracle B2C Service, All supported versions
Issue:
Knowledge Advanced (KA) authors receive Content Review Task notifications/emails for expired/retired KA answers.
Resolution:
The 'Content Review' task type can be configured to only create tasks for articles that have a live version. To configure this go to KA Authoring -> Tools (tab) -> Tasks & Notifications (click 'Configure' button) -> click on 'Content Review' task type. The behavior is configured by checking the 'Only create this task for articles that have a live version' check box and then saving the Task configuration.
