Skip Navigation
Expand
Enabling Single Sign-On
Answer ID 12510   |   Last Review Date

How do I enable the Single Sign-On feature?

Environment:

Single Sign-On
Configuration Assistant

Resolution:

Single Sign-On is a purchasable feature and is sold as an add-on SKU or is included with the Enterprise Contact Center user seat.  You will need to contact your Sales Account Manager for the purchase of the Single Sign-On feature and for any questions regarding the ordering process. 

If your organization has already purchased this license, please log into the Configuration Assistant to enable the feature by following the steps provided in the Configuration Assistant documentation below that is found in our knowledgebase answer Oracle B2C Service Configuration Assistant on Oracle Cloud Portal

Single Sign-On Configuration (oracle.com)

Note, when you enable the Single Sign-On feature, it updates the following configuration settings:

AGENT_SAML20_SSO_ENABLED
CONTACT_SAML20_SSO_ENABLED
SSO_ENABLE_EXTERNAL_IDP
 
Please see Popular Answers About SAML / Single Sign-On for further information on configuring the feature.