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Change my username for logging into Oracle B2C Service support portal
Answer ID 12498   |   Last Review Date 12/06/2022

How do I change my username to log into the Oracle B2C Service support site at


Oracle B2C Service Support Site, Contact Record


You can change the username of your contact record by logging into our support site at, enter your username that is incorrect, and click on the 'Accounts' tab > 'Account Settings' section.

Note, you are not allowed to change your email address of your contact record.  You will need to disable the existing contact record with the incorrect email address and create a new contact record using the Contact Management Tool by following the instructions in the answer link below.

Answer ID 1560: Using the Contact Management page to add or update designated contacts