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Submitted forms are missing from Forms History
Answer ID 12458   |   Last Review Date 11/07/2022

Why I'm not seeing the submitted form in Forms History?

Environment:

All versions of Oracle Field Service (OFS)

Issue:

While trying to review the previously submitted forms in Forms History for particular activity, we can't see them in the respective screen.

Resolution:

Due to the nature of the functionality of forms, these are bound to the date and the resource the form is submitted for. That is, the form can be reviewed as long as the activity remains in the same route and will disappear if the activity is rescheduled or moved to another date or resource.

If you are then going to assign the activity back to the previous combination of date and resource, the form will re-appear in the Forms History, as it matches now the bound it has been created for.

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