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User presented with previous day route instead of current day
Answer ID 12398   |   Last Review Date 09/13/2022

Environment:

Oracle Field Service (OFS)

 

Issue:

In Configuration > Business Rules, Overnight Work is set to 12 hours since midnight Eastern.

Scenario 1:

User deactivated the route at the end of the shift yesterday but did not log out of Oracle Field Service (OFS) application. This morning, when accessing OFS, the user is presented with yesterday's date.

 

Scenario 2: 

User did not deactivate the route at the end of the shift yesterday. This morning, when accessing OFS, the user is presented with yesterday's date.

 

Resolution:

This is expected behavior when using Overnight Work. To avoid this behavior, advise the users to deactivate the route and log out of the application at the end of the day.

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