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No Resources are listed when trying to move an activity using Assignment Assistant
Answer ID 12392   |   Last Review Date 09/12/2022

Enviroment:

Oracle Field Service (OFS)

 

Issue:

I have an activity in the bucket that is scheduled for today. When trying to move this activity to any field resource using the Assignment Assistant, no Resources are listed in the results even though I have the 'Show all' option turned on. 

 

Resolution:

This behavior is expected when a certain resource is selected as 'Required' in Resource Preferences for the activity and this resource does not have a calendar (is not working on the specific day). No resources will be listed as this one is the only one required to work the activity.

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