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Oracle Field Service Notifications Panel
Answer ID 12384 |
Last Review Date 09/07/2022
Enviroment:
Oracle Field Service (OFS)
Issue:
When an activity is updated, can a Field Resource receive a notification through the Notifications Panel in Collaboration?
Resolution:
The Notifications Panel is designed to notify the Field Resource about changes in their routes. The notification is triggered when:
- There is a change in the activity address (changes in fields: Address, City, State and/or ZIP/Postal Code)
- An activity is removed from the route
- An activity is added to the route
All the changes above impact the route itself. The notification is not triggered for changes in other properties/fields.