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Oracle Field Service Notifications Panel
Answer ID 12384   |   Last Review Date 09/07/2022

Enviroment:

Oracle Field Service (OFS)

 

Issue:

When an activity is updated, can a Field Resource receive a notification through the Notifications Panel in Collaboration?

 

Resolution:

The Notifications Panel is designed to notify the Field Resource about changes in their routes. The notification is triggered when:

  • There is a change in the activity address (changes in fields: Address, City, State and/or ZIP/Postal Code)
  • An activity is removed from the route
  • An activity is added to the route

All the changes above impact the route itself. The notification is not triggered for changes in other properties/fields.