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On-call shift not displayed on Dispatch Console or Manage screen
Answer ID 12353 |
Last Review Date 08/24/2022
Why is the on-call shift indicator not being displayed on the Dispatch Console or Manage screen?
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Environment:
Oracle Field Service (OFS) 22C
Issue:
When regular shift and on-call are set for the same period, only the regular shift is displayed in the Dispatch Console and Manage screen. I can still see in the Calendar screen that the resource is on-call but the on-call icon indicator is not displayed on the Dispatch Console or Manage screen.
Resolution:
This is expected behavior. When the resource has regular and on-call tasks on the same time, the regular calendar is prioritized and you will not see the indication of the on-call time on Dispatch Console or Manage screen.
Example 1:
Regular shift : 8:00 - 17:00
On-call: 12:00 - 17:00
Results: Only regular shift will be displayed on Dispatch Console and Manage screen.
Example 2:
Regular shift : 8:00 - 17:00
On-call: 12:00 - 18:00
Results: Regular shift will be displayed from 8:00 - 17:00 and on-call indicator will be displayed from 17:00 - 18:00 on Dispatch Console and Manage screen.
