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Work Statistics report
Answer ID 12330   |   Last Review Date 08/03/2022

Why some keys are not being returned on Work Statistics report?

  
Environment:
Oracle Field Service (OFS)
 
 
Issue:
We have a considerable amount of activities in the system but I don't see certain keys in the Work Statistics report.
 
 
Resolution:
The Work Statistics report displays the statistically calculated estimated duration, standard deviation, and count for different kind of activities based on past data for a specific appointment key. Appointment keys are defined in Configuration > Statistics screen within Configuration in the Subsystems section. Results are displayed in the report when there are at least seven (7) records against the appointment key.
 
For more information about the report, visit Configuring and Using Reports.
 

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