Skip Navigation
Cobrowse widget is not visible in a certain browser
Answer ID 12281   |   Last Review Date 07/05/2022

Why is the Cobrowse widget not visible in a specific Internet browser, but I can see it in other browsers?


Chat, Cobrowse
Oracle B2C Service


When accessing a page in a certain browser, the Cobrowse widget is missing. The widget is visible in other browsers. 


Some extensions used for blocking adds may also block the Cobrowse widget. If this is the case, you should see in the Developer Tool Logs > Console tab the following error:

init error: Error: ERR_TIMEOUT

The user needs to disable the add blocker extension for that site and load the page again. The Cobrowse widget should then be visible. 

Notify Me
The page will refresh upon submission. Any pending input will be lost.