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On-call Resouce is not being routed activities
Answer ID 12216   |   Last Review Date 05/03/2022

Why is our on-call resource not being routed activities?

Environment:

Oracle Field Service (OFS)

 

Issue:

We have a resource that is on-call every night of the week from 09:00 PM to 03:00 AM. This resource is not receiving activities from Routing during her on-call shift.

 

Dispatch Console > Time View. Image displays a Resource with an on-call shift from 21:00 to 03:00 and route is not active

 

Resolution:

A resource with on-call shift is not suitable for activity assignment nor used in capacity calculations if their route is not activated. The resource needs to activate his or her shift to be able to receive activities.