What happens when an agent copies text from their computer and pastes it through Cobrowse?
Oracle B2C Service
When agents copy text from their computer and paste it through Cobrowse on the customer's computer, sometimes the text cannot be pasted or another text is added.
Several behaviors can be observed with copy and paste during Cobrowse, depending on the type of Cobrowse session.
- Either in ICB or ACB Cobrowse, when Mode is set to View Only or View + Pointer, text cannot be pasted by the agent.
- In ICB Cobrowse, when Mode is set to Full Control, text copied from the agent's computer can be pasted on the customer's computer.
- In ACB Cobrowse, when Mode is set to Full Control, the agent will paste the text that has been copied last from the customer's computer.