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Disable Recent Items in workspace
Answer ID 12040 |
Last Review Date 04/14/2023
How do I disable the Recent Items in the workspace?
Environment:
Incident Workspace Fields
Recent Items
Agent Browser UI and .NET
Resolution:
.NET instructions:
The Recent Items list can be removed from workspace fields, by clearing the 'Show Recent Items in Fields' check box within View Options. The location of this option in .NET is: File -> Options -> View Options -> Uncheck "Show Recent Items in Fields".
BUI instructions:
BUI allows you to remove the Recent Items list for individual workspace fields. When an agent is viewing a record, they can click the Commands drop-down (the three vertical dots on the right side of the field) and then clear the 'Show Recent Items' check box.
