How to generate a HAR file in Chrome or Firefox?
Environment:
Oracle B2C Service Oracle B2C Service
Browser User Interface (BUI)
Resolution:
These browsers (Chrome & Firefox), in particular, makes it relatively easy to capture all the data we need using what's called a HAR file. For this reason, we may ask you to generate a HAR file to help troubleshoot the trouble you're experiencing. Please see the following directions for how to generate a HAR file:
How to generate a HAR file in Chrome
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Start by opening Google Chrome. If you do not have Google Chrome and you are free to install additional programs, please download Google Chrome and install it.
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In Chrome, go to the page within our application where you are experiencing trouble
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Select the Chrome menu (⋮) at the top-right of your browser window, then select More Tools > Developer Tools.
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The Developer Tools will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
- Select the option Preserve log
- The recording should autostart and you will see a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in your browser.
- Refresh the web page you are on. The goal is to reproduce the problem you've been experiencing while Google Chrome is recording activity.
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Once you've encountered the problem successfully while recording, right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you recorded.
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Save the HAR file somewhere convenient.
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You're done! Please attach the HAR file to your email or case with us so that we can assist further.
How to generate a HAR file in Firefox
- Start by opening Firefox.
- In Firefox, go to the page within our application where you are experiencing trouble.
- Select the Firefox menu (Three horizontal parallel lines) at the top-right of your browser window, then select Developer > Network.
- The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab.
- The recording will autostart once you start performing actions in the browser.
- Refresh the web page you are on. The goal is to reproduce the problem you've been experiencing while Firefox is recording activity.
- Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right click anywhere under the "File" column and click on "Save all as Har" > Save the file somewhere convenient.
- Save the HAR file somewhere convenient.
- You're done! Please attach the HAR file to your email or case with us so that we can assist further.
