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Setting the thread control to plain text
Answer ID 11859   |   Last Review Date 04/12/2021

How do I set the thread control to plain text?

Environment:

  .NET console

  Rich Text Incident Thread control

Issue:

Setting thread control to plain text

Resolution:

To set plain text for all thread entries:
1)  Open workspace in workspace editor
2)  Navigate to the Rich Text Incident Thread control and click on it.
3) Click on the Design tab in the upper ribbon
4) Click on the Permissions drop down in the ribbon
5) Enable 'Always default to plain text (Agents could still toggle to Rich Text)
or
6) Enable 'Always use plain text' (Agents will be forced to always use plain text)
 
 
To set plain text for one thread entry click the Plain Text Icon in the ribbon of the thread editor.