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Enhanced Business Rules
Answer ID 11854   |   Last Review Date 04/01/2021

Enhanced Business Rules is generally available as of the BUI release: 3.21.02.12-b0003 - BUI Feb iv.

Please refer to the below table for the objects/capabilities made available in each of the release versions.

 

 

Supported Oracle B2C Service Versions

Object/Capability

17C

20A

20B

20C

20D

21A

Custom Objects

Yes

Yes

Yes

Yes

Yes

Yes

Incident

-

Yes

Yes

Yes

Yes

Yes

Contact

-

Yes

Yes

Yes

Yes

Yes

Organization

-

Yes

Yes

Yes

Yes

Yes

Answer

-

-

Yes

Yes

Yes

Yes

Task

-

-

Yes

Yes

Yes

Yes

Opportunity

-

-

Yes

Yes

Yes

Yes

Chat

-

-

-

Yes

Yes

Yes

Switch-case support

-

-

-

-

-

Yes

 

For more information, please refer to Business Rules on the Agent Browser UI.