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Enhanced Business Rules object availability
Answer ID 11854 |
Last Review Date 07/21/2021
Enhanced Business Rules is generally available as of the BUI release: 3.21.02.12-b0003 - BUI Feb iv.
Please refer to the below table for the objects/capabilities made available in each of the release versions.
|
|
Supported Oracle B2C Service Versions |
||||||
|
Object/Capability |
17C |
20A |
20B |
20C |
20D |
21A |
21B and later |
|
Custom Objects |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Incident |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Contact |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Organization |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Answer |
- |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Task |
- |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Opportunity |
- |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Chat |
- |
- |
- |
Yes |
Yes |
Yes |
Yes |
|
Switch-case support |
- |
- |
- |
- |
- |
Yes |
Yes |
|
Account |
- |
- |
- |
- |
- |
- |
Yes |
|
Asset |
- |
- |
- |
- |
- |
- |
Yes |
For more information, please refer to Business Rules on the Agent Browser UI.
Related Answer ID 11918: The Rules "Complete Audit Log" throws "Unable to execute report"
