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Bi Publisher options are greyed out even after installing the correct version.
Answer ID 11749   |   Last Review Date 11/09/2020

Why are my BI Publisher options greyed out even after installing the correct version as outlined in the Intelligent Advisor (OPA) documentation?

Environment:

Intelligent Advisor

Resolution:  

After you have downloaded the BI Publisher, you still need to prepare the RTF/PDF form template. In order to design an RTF or PDF form template, you firstly need to load data into the BI Publisher Template Builder in Word.The simplest way to do this is to load the sample Extensible Markup Language (XML) data file for the form.

See the following documentation for the steps to follow to accomplish this.

 

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