What do I need to know about the deprecation of the Oracle B2C Service Incident Collaboration (Oracle Social Network/OSN) feature?
Environment:
Oracle B2C Service Incident Collaboration (Oracle Social Network / OSN)
Resolution:
Oracle B2C Service Incident Collaboration (Oracle Social Network / OSN) is deprecated as of June 2021. Customers will need to re-implement with a new solution of their choice. We will not migrate customers to a new solution, they will have to deploy something new.
How long do I have to migrate my Oracle B2C Service Incident Collaboration (Oracle Social Network / OSN) implementation?
The deprecation period Incident Collaboration (Oracle Social Network / OSN) on B2C Service started November 2020. It will remain available until June 2021.
What if I don't migrate?
No future enhancements will be made to Oracle B2C Service Incident Collaboration (Oracle Social Network / OSN). We will continue to fix defects that result in an Incident Collaboration (Oracle Social Network / OSN) service down event.
What happens to Oracle B2C Service OSN data after it's turned off?
All Incident Collaboration (Oracle Social Network / OSN) conversations should be closed before OSN expires.In the future the tables used to support Incident Collaboration (Oracle Social Network / OSN) will be removed from the product and not reportable.
Please reach out to diana.hunt@oracle.com with any questions.