What do I need to know about the deprecation of the Oracle B2C Service Incident Collaboration (Oracle Social Network/OSN) feature?

Environment:

Oracle B2C Service Incident Collaboration (Oracle Social Network / OSN)

Resolution:

Oracle B2C Service Incident Collaboration (Oracle Social Network / OSN) is deprecated as of June 2021. Customers will need to re-implement with a new solution of their choice. We will not migrate customers to a new solution, they will have to deploy something new.

How long do I have to migrate my Oracle B2C Service Incident Collaboration (Oracle Social Network / OSN) implementation?

The deprecation period Incident Collaboration (Oracle Social Network / OSN) on B2C Service starts November 2020. It will remain available until June 2021.

What if I don't migrate?

No future enhancements will be made to Oracle B2C Service Incident Collaboration (Oracle Social Network / OSN). We will continue to fix defects that result in an Incident Collaboration (Oracle Social Network / OSN) service down event. 

What happens to Oracle B2C Service OSN data after it's turned off?

All Incident Collaboration (Oracle Social Network / OSN) conversations should be closed before OSN expires.In the future the tables used to support Incident Collaboration (Oracle Social Network / OSN) will be removed from the product and not reportable.

Please reach out to diana.hunt@oracle.com with any questions.