How many items may be listed in the 'Recent Items' feature from the ribbon in BUI?
BUI: All versions
There is no configuration or personalization that may be set to manage the size of the list. By default the limit of the Recent Items list is 20. However, the number of items shown in the list may grow beyond 20 during a session. If an agent logs out and back in or refreshes the browser the list will reset to 20. The list of recent items listed in a menu field is 5.