Why am I getting a "site-url must be set" error for my inlay? 

Environment:

B2C Service Chat, Customer Portal (CP)
Oracle B2C Service

Issue:

Error received in browser console:

> Error: site-url must be set "sitename.widget.custhelp.com"

Resolution:

If you are getting the (Error: site-url must be set "sitename.widget.custhelp.com")error in the DevTools (To view DevTools in your browser you have to hit F12 then go to the Console tab) for a site that has inlays implemented this could be due to the following. The inlay widget's site-url parameter has the incorrect value. For example you have a site-url parameter with the value of "sitename.custhelp.com"  this will cause this error and your inlay will fail. The site-url parameter in this example should have the value of "sitename.widget.custhelp.com" this is the correct value for the inlay.