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Unable to see certain Users or Resources information
Answer ID 11435   |   Last Review Date 04/02/2020

Why am I unable to see certain users/resources in Oracle Field Service?

Environment:

Oracle Field Service (OFS)

Issue:

I am one of the administrators but I am not finding a certain user/resource record in Resource screen. The user exists in the environment but it is not visible to me.

Resolution:

If the user exists in the environment (active or inactive) and it is not returned when you perform a search using you user account, it means that your user does not have access to the full Resource Tree or the part of the Resource Tree those users/resource are located.

To resolve this issue, have another administrator who can manage your permissions, change the value of 'Visible Resources' field on your user account to be the top of the Resource Tree.