Skip Navigation
Expand
Setting up Embedded Chat Inlay
Answer ID 11386   |   Last Review Date 02/20/2020

How do I setup an Embedded Chat Inlay?

Environment:

Chat
Oracle Service Cloud

Resolution:

What needs to be done to invoke the Embedded Chat Inlay on a customer portal or external site is the following. Oracle Service Cloud customers must set the configuration setting OIT_CORS_WHITELIST properly to ensure the Inlays are approved to interact with your site. For testing purposes, you can set a value of .* which allows any site to utilize the Inlays. However, this value is not recommended for production. Once set you can place the following cod e on your page.

<script
    id="oit-loader"
    src="https://{interfaceOrSiteName}.widget.custhelp.com/s/oit/latest/common/v0/libs/oit/loader.js" async>
</script>

<inlay-oracle-chat-embedded
     id="chatInlay"
     class="inlay"
     site-url="{interfaceOrSiteName}.widget.custhelp.com" >
</inlay-oracle-chat-embedded>


For further documentation for chat Inlay parameters refer to  Answer ID 10585: Parameters for Chat Inlay.

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.