Skip Navigation
Oracle B2C Service 20A Documentation Overview
Answer ID 11377   |   Last Review Date 10/23/2020

What documentation is available for Oracle B2C Service 20A? 

Oracle B2C Service Release Names
Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017, release names consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters. Releases are delivered in February, May, August, and November. For example, for 2019, releases are '19A', '19B', '19C', and '19D'.

The following links direct you to all documentation specific to this release of Oracle B2C Service.

Documentation for the Latest Release - Oracle B2C Service 20A

Documentation Library
Online Help User Guide
Agent Browser User Interface
Release Readiness Information
Video Tutorials
Client Deployment Guide
Securing Oracle B2C Service

Maintenance Packs

April: HTML
June: HTML
August: HTML
October: HTML

Update from...

2019  2018    
Cloud 19D Cloud 18D    
Cloud 19C Cloud 18C    
Cloud 19B Cloud 18B  
Cloud 19A Cloud 18A  

Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Knowledge Advanced
Oracle Field Service
Intelligent Advisor

To submit feedback about incorrect or missing information in the documentation, submit a service request.