Skip Navigation
Expand
Engagement Engine Rules Editor won't load in the Oracle B2C Service Console
Answer ID 11355   |   Last Review Date 03/03/2020

What can I do if the Engagement Engine Rules Editor is not loading in the Oracle B2C Service Agent Console?

Environment:

Engagement Engine Rules Editor
Oracle B2C Service

Resolution:

Clearing the browser history in Internet Explorer 11 and reopening the Engagement Engine Editor should resolve this issue for you.

The Engagement Engine Rules Editor uses a browser control within the Oracle B2C Service console to login. This browser control is using Internet Explorer to load the page. When the Engagement Engine Rules Editor loads with a blank page, this may be due to corrupt browser history.

If this does not resolve your issue, please submit a service request to Oracle B2C Service Technical Support.

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.