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Engagement Engine Rules Editor won't load in the Oracle B2C Service Console
Answer ID 11355 |
Last Review Date 03/03/2020
What can I do if the Engagement Engine Rules Editor is not loading in the Oracle B2C Service Agent Console?
Environment:
Engagement Engine Rules Editor
Oracle B2C Service
Resolution:
Clearing the browser history in Internet Explorer 11 and reopening the Engagement Engine Editor should resolve this issue for you.
The Engagement Engine Rules Editor uses a browser control within the Oracle B2C Service console to login. This browser control is using Internet Explorer to load the page. When the Engagement Engine Rules Editor loads with a blank page, this may be due to corrupt browser history.
If this does not resolve your issue, please submit a service request to Oracle B2C Service Technical Support.
