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Field Supervisor lost access to My Route screen
Answer ID 11347 |
Last Review Date 01/27/2020
Why did the Field Supervisor lose access to 'My Route' screen?
Environment:
Oracle Field Service (OFS)
Issue:
Field Supervisor reports they no longer have access to the 'My Route' screen in the Mobility application.
In Configuration > User Type > Application screens > Main Menu, I see 'My Route' is configured for this User Type and all other Field Supervisors still have the screen.
Resolution:
The behavior occurs when the User associated to the Field Supervisor does not have a Main Resource to their User account in Oracle Field Service.
Assign a Main Resource to the account and the User will have access to 'My Route' after he/she refreshes the screen.
