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Field Supervisor lost access to My Route screen
Answer ID 11347   |   Last Review Date 01/27/2020

Why did the Field Supervisor lose access to 'My Route' screen?

Environment:

Oracle Field Service (OFS)

Issue:

Field Supervisor reports they no longer have access to the 'My Route' screen in the Mobility application.

In the navigation area, My Route option does not appear

In Configuration > User Type > Application screens > Main Menu, I see 'My Route' is configured for this User Type and all other Field Supervisors still have the screen.

Configuration > User Type > Screen Configuration > Application Screens > Main Menu > My Route is listed

Resolution:

The behavior occurs when the User associated to the Field Supervisor does not have a Main Resource to their User account in Oracle Field Service.

User screen > Main Resource column for user Field Supervisor 1 is empty. Assign a Main Resource.


Assign a Main Resource to the account and the User will have access to 'My Route' after he/she refreshes the screen.

Once a Main Resource is assigned, the My Route option will display in navigation area

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