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OFS Routing assigned Activities to Resources that do not have the necessary Work Skill configured
Answer ID 11324   |   Last Review Date 01/27/2020

Why is Routing assigining activities to a Resource that does not have the necessary Work Skill configured?


Oracle Field Service (OFS)


Routing assigned an Activity that has a specific Work Skill to a Resource that does not have the Work Skill specified.


As a first step of troubleshooting, check if the Resource has a Work Skill Group configured for his/her Work Skills.

If this is the case, investigate the presence of the specific Work Skill in Work Skill Group.


Activity requires Work Skill 'Trouble Call'

Work Skill is found under Activity Details

Resource is configured with Work Skill 'Test Group'

Resource & Bucket Info > Work Skills > Work Skills

Work Skill 'Test Group'  is a Work Skill Group which includes the Work Skill 'Trouble Call'

Work Skills > Work Skill groups > Trouble Call

In this case, OFS is working as designed.