Skip Navigation
Expand
OFS Routing assigned Activities to Resources that do not have the necessary Work Skill configured
Answer ID 11324   |   Last Review Date 01/27/2020

Why is Routing assigining activities to a Resource that does not have the necessary Work Skill configured?

Environment:

Oracle Field Service (OFS)

Issue:

Routing assigned an Activity that has a specific Work Skill to a Resource that does not have the Work Skill specified.

Resolution:

As a first step of troubleshooting, check if the Resource has a Work Skill Group configured for his/her Work Skills.

If this is the case, investigate the presence of the specific Work Skill in Work Skill Group.

Example:

Activity requires Work Skill 'Trouble Call'

Work Skill is found under Activity Details

Resource is configured with Work Skill 'Test Group'

Resource & Bucket Info > Work Skills > Work Skills

Work Skill 'Test Group'  is a Work Skill Group which includes the Work Skill 'Trouble Call'

Work Skills > Work Skill groups > Trouble Call

In this case, OFS is working as designed.