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OFS Routing assigned Activities to Resources that do not have the necessary Work Skill configured
Answer ID 11324 |
Last Review Date 01/27/2020
Why is Routing assigining activities to a Resource that does not have the necessary Work Skill configured?
Environment:
Oracle Field Service (OFS)
Issue:
Routing assigned an Activity that has a specific Work Skill to a Resource that does not have the Work Skill specified.
Resolution:
As a first step of troubleshooting, check if the Resource has a Work Skill Group configured for his/her Work Skills.
If this is the case, investigate the presence of the specific Work Skill in Work Skill Group.
Example:
Activity requires Work Skill 'Trouble Call'
Resource is configured with Work Skill 'Test Group'
Work Skill 'Test Group' is a Work Skill Group which includes the Work Skill 'Trouble Call'
In this case, OFS is working as designed.
