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Unable to select a date when moving activities using Activity Detail screen
Answer ID 11285   |   Last Review Date 12/17/2019

Why can't I select the date when moving an activity using the Activity Details screen?

Environment:

Oracle Field Service (OFS)

Issue:

When moving activities using Activity Detail screen, Oracle Field Service is not displaying an option to select a date.   

Resolution:

The option to select a date during a Move action is available for dispatchers/managers/supervisors with access to the Dispatch Console.

Using the Dispatch Console, you are able to select a date in:

  • Move - activity hint (Time View, List View or Map View)
  • Move - Group actions (List View)

Dispatch console, select a date in Move

In the Move HD-DVR Upgrade window, there is a Resource Selection option and Date Selection option available

Field Resources, Field Supervisors or other users that do not have access to Dispatch Console are not able to see the option to select a date in the Move screen. The option is not available in the Activity Details screen or Manage screen.

Move screen does not display the option to select a date for users that do not have access to the Dispatch Console.

The option to select a date is not available in the Manage screen.


The option to select a date (within the Move screen) was designed for the Dispatch Console users.

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