How can I determine if the standard Data Lifecycle Policies are enabled on my interface?
Purging and Archiving incidents
Oracle Service Cloud, All Releases
In order to know if the standard Incident or Contact Data Lifecycle Policies are enabled on your interface, follow these steps to access this content on the Browser UI.
1) Make sure your Navigation Set is setup to access the Data Lifecycle Policies component. Answer ID 10539: Access to Data Lifecycle Policies
2) Log into the Browser UI for your interface and then open Data Lifecycle Policies from Navigation menu.
3) Click the tile for the type of object you would like to verify archiving on.
For more information about Data Lifecycle Policy functionality, refer to the Data Lifecycle Policy section of online documentation.
To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.