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Update Process Status in Configuration Assistant
Answer ID 11232   |   Last Review Date 12/17/2019

How can I check the release update status with Configuration Assistant?

Environment:

Oracle Service Cloud (OSvC), Configuration Assistant

Resolution:

The Oracle Cloud Portal (cloud.oracle.com) has various self-service tools and OSvC users are able to monitor the status of an update process. Detailed steps are as follows:

  1. Log into Configuration Assistant
  2. From the Configuration Assistant home page, click on the Site Operations hamburger menu on the right side of your Oracle Service Cloud production site and select "Manage My Update".
  3. Check under the "Production Site Status" section.

Production Site Status

Description

Eligible for Update

The site is not undergoing an update. A newer version of Oracle Service Cloud is available.

Update in Flight

The site is undergoing an update. Production site cutover has not started.

Cutover in Progress

The site is undergoing an update. Production site cutover in progress.

Cutover Complete

The site is undergoing an update. Production site cutover has completed. Avoid refreshing test site at this stage, as the cutover post-process is not completed yet.

Post Cutover Process in Progress

The post cutover process starts 24 hours after the cutover. While the process is running, it is not possible to deploy custom objects or custom fields.

Post Cutover Process Complete

The post cutover process completed. Test sites can be refreshed after this point.

On Latest Version

The site is not undergoing an update. It is running on the latest version of Oracle Service Cloud.

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