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Unable to access Field Service console within Oracle Cloud My Services
Answer ID 11219   |   Last Review Date 12/12/2019

Why do I get a blank page when I try to access Field Service console with my Oracle Cloud Account?

Environment

Oracle Field Service (OFS); Oracle Cloud Account

Issue

I would like to access the Field Service console using my Oracle Could Account but I am getting a blank screen and constant loop.

Resolution

The account may be missing a role for Field Service console.

To resolve this issue, login to Oracle Could Portal.

1. Go to My Profile.

Menu on top right > My Profile option is highlighted.

2. Under Users tab, find your User account and click on "edit".

3. Under Roles tab, search for Field Service in the search box.

Users tab > Edit > Roles tab. Search field displays Field Service.

4. Click 'Add Admin Roles' button to assign OFSC Admin Role. This action will immediately assign OFSC_APP_ADMINISTRATOR (OFSC Admin Role) to the user.

*Another admin user can also assign Admin Role to your user account.


You will now be able to open Field Service console from the menu.

 Menu on top left > Field Service option

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