What is the History User Type parameter in the Display screen?

Environment:

All versions of Oracle Field Service (OFS)

Issue:

I am looking for more details about the parameter 'History user type' in Configuration > Display and how it is used.

Resolution:

As shown in the Display screen, in the parameter 'History user type' customers should specify which User Type will be used to build text identifiers of objects (activities, inventory, and service requests) to be logged into History tab.

Example:

If you have  _Privileged Administrator (UT15) selected in 'History user type' parameter as below...

... the properties and fields configured in Configuration > User Type (select _Privileged Administrator (UT15)) > Screen Configuration > Collaboration and Identifiers under the contexts ♦Identify activity by, ♦Identify equipment by and ♦Identify service request by, will be used as Identifiers in History tab for all User Types in the system.

For this example, we have three properties configured in the ♦Identify activity by context:

If we are to link two activities, the action will be displayed in History tab and the new linked activity will be identified using the properties configured in the ♦Identify activity by context.

As seen above, 3200A is the Work Order number, HD-DVR Upgrade is the activity type and 32837 is the Zip code. of the new linked activity.