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Collaboration Groups are Duplicated having Different Icons
Answer ID 11092 |
Last Review Date 10/15/2019
Why do I see duplicate groups under User's Collaboration Groups search results?
Environment:
Oracle Field Service (OFS)
Issue:
I don't know why I see duplicate groups (same names with different Icons) when searching for Collaboration Groups.
Resolution:
When a User has the permission to manage other Users/Resources, they may create Manage Groups with the same name as the existing Company's Collaboration Groups.
When this User clicks on Collaboration > Group Message > User Group, OFSC will display both Groups within the results, as you see bellow:
The Management Group will be represented by a resource icon with a hard hat on, while the regular Collaboration Group will be represented by a resource icon without the hard hat.
